Helpdesk Support Engineer – Remote
Gefragte Skills
Stellenbeschreibung
Are you someone who enjoys solving IT problems and helping users remotely? Join our team as a Helpdesk Support Engineer!
Your Role
Handle IT support requests via phone, email & chat
Provide remote troubleshooting to end users
Resolve software, hardware & basic network issues
Support Active Directory & Office 365-related issues
Use remote tools such as RDP, VPN & MDM
Manage tickets via ServiceNow / Zendesk
Monitor systems & alerts
Escalate complex issues to L2 / onsite engineers
Maintain accurate case records & documentation
We’re Looking For:
IT Helpdesk / Service Desk / Technical Support experience
Strong communication & customer service skills
Good troubleshooting & problem-solving skills
Familiar with AD & Office 365
Experience with ticketing systems is a plus
Able to manage multiple support cases efficiently
💡 Junior or experienced candidates are welcome!
Salary will be commensurate with experience and technical skillset.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
Quelle: mycareersfuture.gov.sg. Für die Inhalte der Inserate übernehmen wir keine Haftung.
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