Senior Engineer – Level 1 Lead | Service Desk Lead
Gefragte Skills
Stellenbeschreibung
Looking for an experienced L1 Engineer / Service Desk Lead to take ownership of the Level 1 support queue, mentor junior engineers and keep service quality on track.
JOB DESCRIPTION:
Lead daily L1 ticket triage & prioritisation
Monitor SLA, backlog & ticket quality
Handle more complex L1 troubleshooting issues
Troubleshoot Windows/macOS, Outlook, printers & endpoint issues
Provide Microsoft 365 admin-lite support
Coach and mentor junior L1 engineers
Review escalations and ensure proper troubleshooting evidence
Improve SOPs, knowledge base & support processes
Identify recurring issues and recommend preventive solutions
Support IT asset & inventory governance
Provide service reporting and escalation updates
REQUIREMENTS
2–4 years service desk / desktop support experience
Experience in ticket triage / SLA-driven environments
Strong troubleshooting skills
Comfortable mentoring or guiding junior engineers
Good communication and stakeholder management skills
Able to remain calm and organised under pressure
Nice to have: ITIL Foundation, MS-900 / Microsoft 365 experience, CompTIA Network+
Ideal for: An experienced L1 Engineer who is ready to take the next step into a Lead / Senior support role.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
Quelle: mycareersfuture.gov.sg. Für die Inhalte der Inserate übernehmen wir keine Haftung.
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