Senior Engineer – Level 2 Lead | Systems SME & Incident Owner
Gefragte Skills
Stellenbeschreibung
Looking for a strong L2 Lead / Infrastructure SME to take ownership of critical incidents, complex environments and technical problem management.
JOB DESCRIPTION:
Lead major incidents and high-impact IT outages
Drive deep technical troubleshooting & RCA
Own problem management and eliminate recurring issues
Act as the escalation bridge between customers, vendors and technical teams
Oversee Windows Server, network, security, cloud & infrastructure operations
Provide advanced Microsoft 365 / Azure AD support
Support firewall, VPN, virtualisation and backup environments
Plan and execute complex infrastructure changes
Develop runbooks, standards and technical procedures
Coordinate security hardening and incident response activities
Mentor L2 engineers and guide L1 leads
Provide technical input for service reviews and improvement plans
DESCRIPTION:
Diploma / Degree in IT, Computer Science or equivalent
5–10 years infrastructure / IT operations experience
Strong Windows Server, Active Directory / Azure AD & Microsoft 365 knowledge
Good understanding of networking, firewall & VPN environments
Experience with major incident management & RCA
Strong customer/vendor management skills
Comfortable leading technical teams during critical incidents
Good PowerShell / Bash and automation mindset
Nice to have: Microsoft role-based certifications, ITIL, Fortinet / Sophos / Palo Alto certifications or equivalent.
Ideal for: A Senior Infrastructure / Systems Engineer ready to become the technical owner and escalation point for critical customer environments.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
Quelle: mycareersfuture.gov.sg. Für die Inhalte der Inserate übernehmen wir keine Haftung.
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