Junior Engineer – Level 2 | Advanced Infrastructure & Systems Support
Gefragte Skills
Stellenbeschreibung
Already have solid IT support experience and want to move into deeper infrastructure & systems troubleshooting?
This L2 role is for engineers who enjoy solving the harder tickets that go beyond basic helpdesk support.
JOB DESCRIPTION:
Take ownership of complex tickets escalated from L1
Troubleshoot Windows Server, Active Directory & Group Policy
Support DNS, DHCP, file/print services
Administer Microsoft 365 / Google Workspace as assigned
Support firewall & VPN configuration
Perform server patching and maintenance
Troubleshoot network and infrastructure issues
Support VMware / Hyper-V environments
Perform backup & restore operations
Triage basic EDR / security alerts
Support Azure / AWS environments where required
Prepare RCA, technical reports & handover documentation
Coordinate with vendors and application support teams
REQUIREMENTS
Diploma / Degree in IT, Computer Science or equivalent
3–6 years IT / infrastructure / systems support experience
Good knowledge of Windows Server & Active Directory
Understanding of networking, DNS, DHCP, VPN & firewall concepts
Experience with Microsoft 365 administration is an advantage
Strong troubleshooting and problem-solving skills
Able to work independently and follow change-control procedures
Nice to have: Azure Fundamentals, Network+, Security+, ITIL or PowerShell/Bash scripting experience.
Ideal for: Desktop / System / Infrastructure Engineers ready to step into a stronger L2 technical support role.
Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
Quelle: mycareersfuture.gov.sg. Für die Inhalte der Inserate übernehmen wir keine Haftung.
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