Store Manager

Company Overview

Leyouki Pte Ltd is a Singapore-based retail and distribution company specialising in premium golf, fashion and lifestyle brands.

The company operates retail businesses at Takashimaya and Isetan in Singapore, representing and developing selected international brands, while also developing its own Singapore-inspired lifestyle products.

Beyond retail and distribution, Leyouki provides strategic consulting for international fashion and luxury brands and participates　 in art, cultural and event-related projects.

With business relationships across Singapore, Japan and Southeast Asia, Leyouki offers a hands-on and entrepreneurial working environment where team members have the opportunity to contribute directly to customer development, brand building and business growth.

Company Overview

The Store Manager is responsible for the overall commercial, operational and people performance of the assigned store.

This is a hands-on leadership role requiring strong personal selling capability combined with business planning, customer development, team leadership and disciplined execution.

Key Responsibilities

Achieve store and individual sales targets

Prepare monthly sales budgets and translate them into weekly action plans

Review weekly performance against budget and implement corrective actions where required

Develop sales plans by brand, product category, staff member and customer segment

Build and maintain strong relationships with VIP and regular customers

Develop proactive CRM activities, customer appointments and clienteling actions

Identify opportunities to generate business rather than relying only on walk-in traffic

Lead, coach and develop the store team

Set, communicate and review individual staff sales targets

Conduct regular one-on-one performance and development discussions

Develop coaching and performance improvement plans where required

Prepare and manage staff rosters according to business priorities and manpower requirements

Manage leave planning in accordance with Company policies

Monitor daily, weekly and monthly store performance

Analyse customer feedback and convert observations into commercial actions

Monitor neighbouring and competing brands, including pricing, promotions, products, customer traffic and Visual Merchandising

Identify competitive opportunities and risks and reflect them in store action plans

Maintain high standards of customer service, grooming and store presentation

Manage Visual Merchandising and commercial product presentation

Oversee stock, inventory control, replenishment and stock accuracy

Execute new brand launches, events and promotional activities

Liaise with department-store management and business partners

Prepare regular management reports, analysis and recommendations

Ensure compliance with Company policies, procedures and department-store requirements

Job Requirements

Minimum 5 years of retail experience

Previous experience as Store Manager, Assistant Store Manager, Supervisor or equivalent leadership position

Premium fashion, luxury, sports or lifestyle retail experience preferred

Strong personal sales record

Proven ability to build and maintain VIP and regular customer relationships

Good understanding of CRM and proactive customer development

Ability to prepare budgets, sales plans and management reports

Ability to analyse commercial performance and convert information into actions

Experience coaching and developing retail staff

Strong leadership and people-management skills

Commercially minded and able to take ownership of store performance

Hands-on, proactive and solution-oriented

Strong organisational and operational skills

Good communication skills with customers, staff, management and external partners

Able to work independently

Able to work weekends and public holidays according to roster requirements

Fluent English; Mandarin or another relevant language is an advantage

Diploma in Retail, Business or a related discipline is an advantage, but not essential. Relevant retail experience and demonstrated leadership capability will be given greater consideration.