Senior Sales Associate

Job Description

The Senior Sales Associate is a key selling member of the store team, responsible for strong individual sales performance, customer development and supporting less experienced team members.

The position carries greater sales and customer responsibility than a Sales Associate but does not hold final responsibility for store budgeting, rostering or overall store management.

Key Responsibilities

Achieve individual sales targets

Deliver consistently high standards of customer service

Build and maintain relationships with VIP and regular customers

Develop customer appointments and proactive CRM activities

Actively generate repeat business and new customer opportunities

Develop strong product and brand knowledge

Provide styling and product recommendations appropriate to individual customers

Support new product launches, events and promotional activities

Maintain high standards of store presentation and Visual Merchandising

Support stock replenishment, inventory control and stock accuracy

Assist and coach junior Sales Associates

Support the Store Manager and Assistant Store Manager in implementing weekly sales priorities

Share relevant customer and market feedback constructively with management

Support day-to-day store operations when required

Demonstrate good selling practices and act as a positive example to junior team members

Job Requirements

Minimum 3 years of retail sales experience

Premium fashion, luxury, sports or lifestyle retail experience preferred

Strong personal sales performance

Proven customer-service skills

Experience building regular and VIP customer relationships

Good CRM and clienteling skills

Strong product presentation and styling ability

Proactive approach to selling and customer development

Good communication skills

Reliable and able to work independently

Willingness to coach and support junior colleagues

Organised and attentive to operational details

Able to work weekends and public holidays according to roster requirements

Fluent English; Mandarin or another relevant language is an advantage

Career Progression

High-performing Senior Sales Associates with demonstrated leadership potential may be considered for progression to Assistant Store Manager.

Diploma in Retail, Business or a related discipline is an advantage, but not essential. Relevant retail experience and demonstrated leadership capability will be given greater consideration.

At Leyouki, we believe retail is more than selling products. We are looking for individuals who are willing to think, learn, build customer relationships and continuously improve both themselves and the business.