IT SERVICE MANAGER

The Service Management team is responsible to drive improvements in the quality of production systems via production change control and quality assurance.

Role and Responsibilities

1. With a focus on Change Management, drive Change Advisory Board meetings and manage approval of all change requests for deployment

2. Implement and maintain ITIL standard for change management

3. Collaborate with multiple internal teams across disparate groups to assess change requests for risks and unintended consequences

4. Make recommendations to reduce risk, increase chance of likely success, and minimize business impact of change requests

5. Follow-up on action items from CAB

6. Send change downtime and completion broadcast communication to all stakeholders

7. Maintain and update change control portal

Requirements / Qualifications

• Minimum of a B.S. in Computer Science, MIS or related degree
• 8 – 10 years of related IT experience industry with 3 to 5 years of experience with system operations management, including change, incidents and problem management.
• Practitioner who is familiar with ITIL process, IT Service Management methodologies or Service Delivery framework is required.
• Ability to establish and cultivate relationships with a variety of key stakeholders.
• Ability to work under a fast-paced and dynamic environment.
• Displays a strong sense of time management and accountability.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)