Senior Project Manager

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Summary

The Scrum Master is responsible for championing Agile values and practices to ensure the delivery of high-quality software solutions that meet client specifications and align with business and technical objectives. This role involves leading and motivating cross-functional teams to foster a collaborative, high-trust environment that promotes continuous learning and operational excellence.

What will you do

Agile Leadership & Facilitation

Serve as the primary liaison between the Product Owner and the project delivery team

Coach and guide teams in Agile processes, Scrum ceremonies, and best practices

Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure adherence to Scrum values

Act as a servant leader, removing impediments and enabling team productivity

Project Planning & Execution

Collaborate with the Product Owner to develop and maintain the Product Backlog

Define sprint objectives, completion criteria, and acceptance standards for each iteration

Plan iterations and overall project schedules in alignment with stakeholder expectations

Track and report development progress to key stakeholders using burndown/burnup charts and other Agile metrics

Delivery Management & Quality Assurance

Ensure all deliverables meet contractual specifications and are completed on schedule

Take full accountability for the quality of work produced by the Scrum team, including any subcontractors

Maintain consistency and uniformity across deliverables from multiple Agile teams

Manage client expectations and maintain strong, trust-based client relationships

Stakeholder Engagement & Governance

Participate in all milestone reviews and governance meetings with the client

Document and obtain written approval for all review discussions, decisions, and action items

Provide timely escalation of risks, issues, and potential schedule slippages with recommended mitigation strategies

Ensure compliance with confidentiality, security protocols, and regulatory requirements (including the Official Secrets Act where applicable)

Documentation & Reporting

Maintain comprehensive records of all development and maintenance activities

Prepare and submit progress reports, meeting minutes, and project documentation as required

Ensure proper version control and traceability of all project artefacts

Adapt reporting formats and frequency based on client requirements

Team Development & Communication

Coach, train, and mentor team members on Agile methodologies and technical practices

Facilitate knowledge sharing and continuous improvement within the team

Communicate clearly and effectively (both written and verbal) with technical and non-technical stakeholders at all levels

Identify training needs and ensure team members receive relevant upskilling opportunities

The ideal candidate should possess

Education

Diploma or Degree in Computer Science, Computer Studies, Information Technology, Engineering, or related discipline

Experience

Minimum 3 years  of hands-on experience as a Scrum Master, managing Large Scale Scrum (LeSS) or equivalent Agile frameworks

Minimum 7 years  of experience in software design and development, with at least  3 years in Agile project environments

Proven track record managing systems of similar scale, scope, and complexity

Experience developing solutions using enterprise technologies including database design, web/application servers, and network technologies

Skills & Competencies

Strong understanding of the Scrum framework and ability to train others in Agile principles

Excellent communication, coordination, facilitation, and negotiation skills

Demonstrated supervisory and leadership capabilities

Ability to lead, develop, and maintain respectful and trusting relationships

Strong problem-solving skills and ability to manage ambiguity

Experience with user stories and user experience (UX) focused projects is advantageous

Citizenship

Must be a Singapore Citizen (due to project sensitivity and security requirements)

Preferred Attributes

Team-oriented with adaptive, servant leadership style

Self-motivated with a positive, "can-do" attitude and creative problem-solving approach

Strong presentation, communication, and interpersonal skills

Proficient in written and spoken English

Willingness to travel as required

Prior exposure to Agile methodologies such as Scrum, XP Programming, or Kanban

Professional and/or Technical Certifications

Preferred

Agile certifications:  Certified Scrum Master (CSM), Certified Scrum Professional (CSP), Professional Scrum Master (PSM), Professional Product Owner (PPO), or PMI Agile Certified Practitioner (PMI-ACP)

Project management certifications: PMP, CITPM, or PRINCE2 will be an advantage

Note

Certification is preferred but not mandatory; equivalent demonstrated experience managing Scrum or Agile teams will be considered.