Clinic Assistant

Roles & Responsibilities

The Clinic Assistant will be the responsible for providing excellent patient care (non-clinical) at the centre, and is responsible for:

Manage daily clinic operations to ensure smooth and efficient workflow.

Ensure a high level of patient service, addressing patient needs with care and professionalism.

Answer phone calls promptly and provide clear, helpful responses to patient inquiries.

Manage patient appointments and scheduling efficiently.

Register and verify patient details accurately.

Maintain patient records and ensure data confidentiality.

Taking basic parameters for patients such as blood pressure, temperature, height and weight.

Prepare consultation documents for doctors before every consultation session.

Assist doctors during clinical procedures and provide chaperone support when required.

Booking of diagnostic and/or laboratory services for patients, and follow up with tracing of results.

Booking of hospital facilities for patient procedures.

Submitting requests for LOGs, and following up with insurances on LOG approval before patient procedures.

Financial counselling on Medisave/Medishield and insurance coverage matters.

Prepare billings accurately and collect payments efficiently.

Provide assistance on private and corporate health insurance coverage and Medisave requirements to ensure claims are submitted properly.

Assist clinic manager to pack/top up medications and supplies.

Maintain cleanliness and order in clinic.

Any other ad-hoc administrative matters.

Requirements

Minimum 2 years of working experience, preferably in clinic operations or healthcare administration.

Pro-active to patients’ needs and able to communicate effectively and work effectively with others in the team and organisation to accomplish team and organisation goals.

Good communication skills and patient service.

Team player who is humble, hardworking, responsible and takes initiative.

An advantage would be the ability to handle Plato-Clinic management software, as well as demonstrate proficiency in computer skills (Microsoft Office).