Call Centre Officer - Office Hours

About the Role

We are looking for a customer-focused and composed Call Centre Executive to join a fast-paced contact centre team. You will be the first point of contact for customers reaching out via phone — handling enquiries, troubleshooting issues, and delivering timely, accurate solutions with a professional and friendly approach.

What You Will Do

Handle inbound customer calls professionally, efficiently, and with a solutions-first mindset

Listen actively to understand customer needs and provide accurate, helpful responses

Resolve customer enquiries and issues at first point of contact wherever possible, escalating complex cases appropriately

Update and maintain customer records accurately in the CRM system after each interaction

Reference internal knowledge bases and standard operating procedures to ensure consistent and correct responses

Meet individual performance targets including call handling time, quality scores, and customer satisfaction ratings

Collaborate with team members and supervisors to flag recurring issues and contribute to service improvements

What We Are Looking For

Minimum GCE O-Level, Diploma, or equivalent in any discipline.

Singaporeans Only

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Ho Kah Yeow | R1879233

ScienTec Consulting Pte Ltd |11C5781