Call Agent

Be part of our Central Monitoring Command Center team, respond to all calls and alarm signals promptly and efficiently.

Highlights:

Health insurance

Dental reimbursement

AWS + Performance Bonus

Friendly environment

Office next to Havelock MRT Station (TE16)

Description

Manage all inbound and outbound calls in a timely and professional manner

Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)

Handle customers’ complaints via phone or correspondence professionally

Update and maintain a proper record on all customers

Be involved actively in the customer retention program and strategy

Work as a team and ensure that the call center service level is met

Resolve customer queries efficiently and escalate problems/issues promptly

Requirements

Able to work on rotating morning (7am to 5pm) and afternoon (12.30pm to 10.30pm) shifts, including weekends and Public Holidays, 5 days work week

Possess good communication, interpersonal skills and PC knowledge

Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes

Candidate with Call Centre experience will have added advantage

Training will be provided

Please indicate your expected salary in your resume as well. We regret that only shortlisted candidate will be contacted.