Service Desk Agent (12/hr Shift)
Gefragte Skills
Stellenbeschreibung
Log/Validate all contacts Call Handling Database
Answer contacts promptly and professionally
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to account Policies & Procedures
Work to achieve individual and team goals
Accomplish other duties as required
Diploma / Bachelor's degree in a relevant field or equivalent combination of education and experience
Ability to communicate at all levels, both technically and non-technically
Basic L1 desktop/network support activities
Professional & confident
Good time management skills
Ability to perform well as part of a team under direct supervision
Willing to work 12 hr rotation shift
Quelle: mycareersfuture.gov.sg. Für die Inhalte der Inserate übernehmen wir keine Haftung.
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