Export Customer Service Officer/ Executive

Working Location:             Alps Avenue

Workinghours:            0900hrs-1830hrs (Mon-Fri) & 0900hrs-1300hrs (Sat)

Salary:             Up toS$3500/month (commensurate with experience)

Transport:             Company transport provided at Admiralty, Sengkang, Tampines & Tanah Merah

The Company serves as a logistics consultant, providing one-stop business solutions that connect people and companies beyond nationa land regional boundaries, through diverse logistics modes, integrating land, air and marine transport. We are currently seeking for:

Export Customer Service (Officer / Executive)

Job Responsibilities:

Customer Service Interaction

Provide prompt and professional customer service and shipment updates

Provide the flight details to customer within the stipulated time (1 hour) upon receipt of the booking

Process export documentation compliance when processing the export work order

Application of the correct export permit and other export custom processing in a timely manner

Prompt to respond to all calls within 3 ringing tone consistently

Monitor the onboard status and to promptly inform customers if any irregularities

Effective communication with all relevant internal departments including Operations, Warehouse, Traffic, planning team, customer service and other stakeholders

Keep abreast of the updated Airfreight rates is of accuracy

Keep updated on any airline and relevant regulatory requirements

Ensure timely submission of all monthly reports

Liaising with internal and external stakeholders for shipment status and handling matters

Ensuring all shipments are duly accounted and arranged as per SOP

Working with Sales / other function groups for special arrangements

Job Requirements

Minimum Diploma

5 years’ experience within the same industries / field

Knowledge of computer is necessary (e.g., Excel, Words, PowerPoint etc.)

Knowledge on Cargowise is a must

If this opportunity matches your experiences, we’d love to hear from you.  Pease email your detailed resume in MS Word format to anna.toh@celecti.com.sg

Ms. Anna Toh | Senior Talent Acquisition Consultant| CEI Reg. No.: R23118739 |